Jay Geater is the President and CEO of Solvusoft Corporation, a global software company focused on providing innovative utility software. When you receive notification that the all files have unzipped successfully, click OK. You are viewing our forum as a guest. In Device manager search for the device, right click on it and select the option uninstall. The app that manages scanning may need to come from the original install and may or may not work with Win 7 64bit. This is creating much frustration as I had purchased the scanner new and can not use it.

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HP Color LaserJet CM1015 and CM1017 MFP – Install HP print and scan software on a Windows computer

Open the HP product software: These 4 files may not show the file type extensions. When you try to scan using the product control panel, the message ‘Error: Update a driver for hardware that isn’t working properly.

This worked window on Windows 7 bit on two different machines I upgraded to a new machine about six months ago. When I try to scan anything it says an error occured communicating with scanning device and check it is connected Choose ‘Refresh’ to update the list. You can’t post conmments that contain an email address.


Any idea what I need to do next? How is the Gold Competency Level Attained?

SOLVED: I have a HP Laserjet CM printer. The scanner – Fixya

If anyone can offer any sort of help i would really appreciate it, i really depend on the printer for my work and i cannot afford a new printer. Using outdated or corrupt HP Color LaserJet CM drivers can cause system errors, crashes, and cause your computer or hardware to fail.

Popular Questions 13 Answers Service error This site in other languages wiindows. Select the check box Run this program in compatibility mode for: I still wish I could get the software to work so I could configure the “Scan to” targets, but I’ll settle for having working scanning. Just about two months ago it started to have problems with not being discoverable always.

Thanks I uninstalled the software. The max point reward for answering a question is Browse to the location where you saved the. Browse to the location where you want to save the extracted files, clear the When done unzipping open: See your browser’s documentation for specific instructions. Ask a Question Usually answered in minutes!

Resolved – Windows 7 – Driver for HP Color Laserjet CM MFP | WindowsBBS

How satisfied are you with this response? When I press the “Scan Start” button on the printer, the message “Scanning error – cannot connect” appears on the printer panel. The HP product software opens.


windowa The solution to this issue is to re-establish the connection between the computer and the printer, and then set up the scan destination list again, if necessary. Select your operating system and versionChange Detected operating system: It worked for me.

While you will not receive a notification, you will be able to print and to scan using a WIA-compliant application.

In reply to Praseetha K’s post on June 17, Posted on Jan 02, You can refer to the following HP support link and try downloading the latest software and drivers for the Printer: Let HP identify any out-of-date or missing drivers and software. You are downloading trial software. How can this be resolved. By clicking “Post Your Answer”, you acknowledge that you have read our updated terms of serviceprivacy policy and cookie policyand that your continued use of the website is qindows to these policies.